Terms of Use

Last updated 28 September 2026

These terms cover your use of the MODE app and any order you place through it. MODE is operated by PT Clove Group (“MODE”, “we”), based in Seseh, Bali, Indonesia. By creating an account or placing an order, you agree to what follows.

What MODE sells

MODE sells physical goods: groceries, prepared food and drinks from our kitchen, and delivery of those goods to an address you give us. There is no digital content, subscription or unlockable feature in the app. Everything you pay for is something physical that we hand over or deliver.

Browsing and accounts

You can browse the Kitchen menu, the Market catalogue and the meal builder without an account. You need an account to place an order, to collect loyalty points, and to see your order history.

You are responsible for keeping your account details accurate and your password to yourself. Tell us at admin@modemarketbali.com if you think someone else has access to your account.

You can delete your account at any time from inside the app: Profile → Account → Delete Account. It takes effect immediately. What is removed and what is kept is set out in our privacy policy.

Prices and availability

Prices are shown in Indonesian Rupiah and include the taxes and service charges displayed at checkout. We try to keep the catalogue accurate, but stock and prices change. If something you ordered turns out to be unavailable, we will contact you and refund that item.

If an item is listed at an obviously wrong price, we may cancel the order and refund you in full rather than fulfil it. We will always tell you if we do this.

Orders

An order is an offer to buy. It is accepted once we confirm it in the app. We may decline an order — for example if we cannot deliver to the address, if an item is out of stock, or if we cannot take payment.

Payment

Payment is taken when you place the order, through our payment provider, Xendit. You can pay by card, QRIS, e-wallet or bank transfer. Your full card number is never sent to us — it is encrypted on your device and exchanged for a token, and we only ever see the last four digits and the card brand.

Delivery and pickup

Orders are delivered by GoSend (Gojek) drivers. Delivery is free in the Seseh area with no minimum order, and usually takes 30–45 minutes. Kitchen orders are normally ready for pickup at MODE Market Seseh in about 15 minutes.

Times are estimates, not guarantees. Traffic, weather and how busy the kitchen is all move them. Please give an address a driver can find, and be reachable on the number on your account — if nobody can be reached and the food cannot be handed over, we may not be able to refund it.

Cancellations and refunds

Tell us as soon as possible if you want to cancel. We can usually cancel and refund in full before the kitchen starts preparing your order or a driver collects it. After that we may not be able to, because fresh food cannot be resold.

If your order arrives late, incomplete, incorrect or in poor condition, contact us and we will put it right — by resending it or refunding it. Refunds go back to the payment method you used, and your bank may take a few business days to show them.

Food, allergens and nutrition

Ingredient lists, dietary tags and the calorie and macro figures in the app are provided in good faith as a guide. Our kitchen handles nuts, dairy, gluten, eggs, soy and seafood, and we cannot guarantee any item is free from traces of an allergen.

If you have a food allergy or intolerance, contact us before ordering and do not rely on the app’s dietary tags alone. Nutrition figures are estimates and will vary with portioning. Nothing in the app is medical or dietary advice.

MODE points

You earn points on completed orders and can redeem them for rewards shown in the app. Points have no cash value, cannot be transferred or sold, and are removed if the order that earned them is refunded. We may change how points are earned or what they unlock; we will not remove points you have already earned without telling you.

Referral rewards are for inviting real people. We may withhold points from accounts created to farm referrals.

Using the app properly

Please do not use MODE to break the law, interfere with the service or other people’s accounts, scrape the app, or place orders you have no intention of paying for or accepting. We may suspend or close an account being used this way.

Where we stand on liability

We are responsible for supplying the food and goods you order, to the standard the law requires, and for putting things right when an order goes wrong. Nothing in these terms limits rights you have under Indonesian consumer law, or our liability for death or personal injury caused by our negligence.

Beyond that, we are not liable for losses we could not reasonably have foreseen, and our liability for any order is limited to what you paid for it.

Changes to these terms

We may update these terms. The date at the top shows when they last changed, and the version published here is the one that applies to orders placed after that date.

Law

These terms are governed by the laws of the Republic of Indonesia, and the Indonesian courts have jurisdiction over any dispute arising from them.

Contact

Orders, delivery, accounts, data and everything else: admin@modemarketbali.com

PT Clove Group, Seseh, Bali, Indonesia. There is more on how we handle your data in our privacy policy, and answers to common questions on our support page.